Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you're not completely satisfied with our QR code photo sharing service within the first 30 days of your subscription, you can request a full refund.

To qualify for our 30-day guarantee:

• You must be a first-time subscriber to Pixilia
• The refund request must be made within 30 days of your initial subscription date
• You must provide a brief reason for the refund request
• Your account must not have violated our Terms of Service

2. Subscription Refunds

Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. If cancelled within the first 30 days, you may be eligible for a full refund. After 30 days, no refunds are provided, but your service will continue until the end of your current billing period.

Annual Subscriptions

Annual subscriptions offer significant savings but have different refund terms:

• Full refund available within the first 30 days
• Partial refunds may be considered for unused months in exceptional circumstances
• Technical issues preventing service use may qualify for prorated refunds

3. Event-Based Refunds

We understand that events can be unpredictable. Special refund considerations apply for:

Event Cancellations

• Events cancelled due to natural disasters or emergencies
• Venue cancellations beyond your control
• Health-related cancellations with documentation

Technical Failures

If our service experiences technical issues during your event that prevent guests from uploading photos, we will provide a full refund or service credit for the affected period.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@pixilia.com or through your account dashboard
2. Provide your account email address and subscription details
3. Include a brief explanation of why you're requesting a refund
4. Allow 5-7 business days for our team to review your request
5. If approved, refunds will be processed within 7-10 business days

Refunds will be issued to the original payment method used for the subscription.

5. Processing Time

Refund processing times vary depending on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Digital Wallets: 1-3 business days

Please note that processing times may be longer during holidays or due to banking delays beyond our control.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service downgrades within the billing period
• Technical issues affecting service quality
• Account suspension due to terms violations (case-by-case basis)
• Unused premium features on higher-tier plans

Partial refunds are calculated based on the unused portion of your subscription and are subject to our discretion.

7. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact our support team first. We're committed to resolving any billing issues quickly and fairly.

Initiating a chargeback without first contacting us may result in account suspension and additional processing fees. We prefer to work directly with our customers to resolve any concerns.